Outsourced Customer Support & Phone Reception
Back-office, secretarial & customer support outsourcing
Focus on your core business while our teams handle the operational load.
The challenge
Your teams are exhausted by low-value operational tasks
Staff spend 40% of their time on administrative tasks
Overloaded customer support generates negative reviews and churn
Hiring for these roles is costly, slow and subject to high turnover
No visibility into the performance of support functions
Our solution
Dedicated teams, trained on your brand, operational in 7 days
We provide bilingual teams trained on your processes, scripts and standards. Secretarial, customer support, phone desk, back-office — with weekly reporting and a dedicated manager.
How it works
4 steps to results
Onboarding & training
Team training on your processes, tools and quality standards.
Pilot period
2 supervised weeks with calibration and adjustments.
Scale-up
Full activation with defined SLA and dedicated manager.
Steering & improvement
Weekly reporting + monthly performance meeting.
Results
Measurable impact
−60%
Cost vs in-house hiring
7 days
Time to go live
+32%
Customer satisfaction after outsourcing
100%
Average SLA compliance on active missions
“We outsourced our secretarial and customer support in one week. Our internal teams recovered 30% of their productive time.”
General Manager
Medical practice — Toulouse
Free your teams starting next week
Free savings simulation in less than 24 hours.